Privacy Policy

Last Updated: April 15, 2024

PayEase Bahrain ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://payease-bahrain.com (the "Site") or use our payment processing services.

Please read this Privacy Policy carefully. By accessing or using our Site or services, you acknowledge that you have read, understood, and agree to be bound by all the terms of this Privacy Policy.

1. Information We Collect

We collect several types of information from and about users of our Site and services, including:

1.1 Personal Information

Personal Information is information that identifies you as an individual or relates to an identifiable individual. We may collect the following types of Personal Information:

• Name, address, email address, and telephone number
• Payment information (such as credit card number, expiration date, verification code, and billing address)
• Bank account information for merchants
• Business information (company name, business type, registration numbers)
• Account login credentials
• Government-issued identification documents (for compliance and verification purposes)

1.2 Non-Personal Information

We also collect information that does not directly identify you, including:

• Browser and device information
• IP address
• Operating system
• Usage data (such as pages visited, features used, and time spent on the Site)
• Aggregated transaction data

2. How We Collect Information

We collect information through the following methods:

• Direct interactions: When you register for an account, complete forms, make a purchase, or communicate with us.
• Automated technologies: When you visit our Site, we may use cookies, web beacons, and similar technologies to collect information about your browsing activities.
• Third parties: We may receive information about you from third parties, such as business partners, financial institutions, and identity verification services.

3. Cookies and Similar Technologies

We use cookies and similar tracking technologies to track activity on our Site and hold certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier.

Types of cookies we use:

• Essential cookies: Required for the operation of our Site.
• Analytical/performance cookies: Allow us to recognize and count the number of visitors and see how visitors move around our Site.
• Functionality cookies: Enable our Site to provide enhanced functionality and personalization.
• Targeting cookies: Record your visit to our Site, the pages you have visited, and the links you have followed.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Site.

4. How We Use Your Information

We may use the information we collect for the following purposes:

• To provide, maintain, and improve our services
• To process transactions and send related information
• To verify your identity and prevent fraud
• To communicate with you about your account, services, promotions, and events
• To respond to your inquiries and provide customer support
• To monitor usage patterns and perform analytics
• To comply with legal and regulatory requirements
• To protect our rights, property, or safety, and that of our users or others

5. Disclosure of Your Information

We may disclose your information to the following categories of recipients:

• Service Providers: Third-party vendors who provide services on our behalf, such as payment processing, data analysis, email delivery, hosting, and customer service.
• Business Partners: Banks, financial institutions, and other partners that assist us in offering our services.
• Legal Authorities: Law enforcement agencies, courts, regulators, government authorities, or other third parties where we believe disclosure is necessary to comply with a legal or regulatory obligation.
• Business Transfers: In connection with any merger, sale of company assets, financing, or acquisition of all or a portion of our business by another company.
• With Your Consent: We may share your information with other third parties when we have your consent to do so.

6. Data Security

We implement appropriate technical and organizational measures to protect the security of your personal information. These measures include:

• 256-bit SSL encryption for data transmission
• PCI DSS compliance for payment data
• Secure access controls and authentication mechanisms
• Regular security assessments and audits
• Employee training on data protection and security

However, no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

7. Data Retention

We will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your information to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our policies.

8. International Data Transfers

Your information may be transferred to — and maintained on — computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those of your jurisdiction.

If you are located outside Bahrain and choose to provide information to us, please note that we transfer the data, including personal information, to Bahrain and process it there.

When we transfer personal information from the European Economic Area, United Kingdom, or Switzerland to other countries, we ensure appropriate safeguards are in place to protect your information, such as Standard Contractual Clauses approved by the European Commission.

9. Your Rights

Depending on your location, you may have certain rights regarding your personal information:

• Access: You may request copies of your personal information.
• Rectification: You may request that we correct inaccurate information about you.
• Erasure: You may request that we delete your personal information in certain circumstances.
• Restriction of processing: You may request that we restrict the processing of your information in certain circumstances.
• Data portability: You may request to receive your personal information in a structured, commonly used, and machine-readable format.
• Objection: You may object to our processing of your personal information in certain circumstances.

To exercise any of these rights, please contact us using the information provided in the "Contact Us" section below.

10. Children's Privacy

Our Site is not intended for children under the age of 18. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us. If we become aware that we have collected personal information from children without verification of parental consent, we take steps to remove that information from our servers.

11. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top of this page. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

12. Contact Us